The Magical Lantern Festival London is back for a third year with all new, bigger, brighter and more spectacular lanterns! The Festival is a spectacular fusion of art, heritage and culture. Illuminating outdoor installations of beautifully sculpted lanterns taking various forms.
This year’s Christmas themed Lantern Festival will illuminate the gardens turning it into a spectacular fusion of dual culture, vibrant colors, and artistic sculptures. Prepare to enter a magical experience and discover lanterns in all shapes and forms, from ‘Santa and his Reindeers’ to a magnificent giant lantern recreation of an ‘Ancient City from the Song Dynasty’.
The entertainment area adds another dimension to this wonderful night out with a food and drink area, bar, Santa’s Grotto, fairground rides for children and merchandise marquee where visitors can buy a souvenir of their experience to take home.
The Magical Lantern Festival is organised and managed by Weli Creative. If you have any queries that cannot be answered by the FAQ’s below, please contact Weli Creative directly.
Where is the Festival?
Chiswick House Gardens, London, W4 2QN. The entrance to the park is the Dukes Avenue Gate, accessible on foot only.
How do I get to the Festival?
The nearest tube station is Turnham Green on the District Line, a 15 minute walk. The nearest train station is Chiswick, a 20 minute walk.
There is no parking on site, or in the surrounding streets. If you are a Blue Badge holder please contact the Lantern Festival by email to arrange a parking space email@example.com
How long does the route take?
Depending on walking pace between 1 hour to 1.5 hours
What should I wear?
The route could be wet, icy and/or muddy. Visitors are advised to wear warm clothing and suitable footwear. There are no cloakroom facilities at the venue, so visitors will not be able to store bags or large items. Scooters, skates and bicycles are not permitted on site.
Are dogs allowed?
Not dogs are permitted apart from assistance dogs.
Will there be food and drink available?
Chiswick House Café will be open at the start of the route for hot drinks and refreshments, several food stalls half way around the route, and lots of food offerings in the Walled Garden at the end.
Is there disabled access?
The route is accessible to wheelchair users and to pushchairs. Assistance dogs are welcome.
Do you offer any discount for disabled visitors?
Disabled visitors should buy Concessions tickets, unless they are part of a Family or Group tickets.
Do you offer any discounts for carers?
We offer registered carers free entry into our event as long as they are accompanying their dependent.You can obtain your free carer ticket during the process of purchasing a Concession or Child tickets for the dependent. During the purchase enter the code CARER in the top right hand corner, in blue text is says “Enter Promotional Code”. Only 1 Carer ticket can be purchased per transaction. Should you wish to purchase more than 1 carer ticket, please perform multiple purchases.
How do I redeem my discount code?
When buying the ticket on our website , you can enter the code on the Eventbrite ticketing page. In the top right corner of the ticket booking screen, there is a blue text, it says “Enter Promotional Code”. Here enter the code you have. Once the tickets have been purchased, we cannot apply the discount retrospectively.
I did not receive my tickets. How can I get them?
Email us at firstname.lastname@example.org to inform us that you have not received your tickets. Please include the following information in your email: 1. the full name of the person that purchased the tickets 2. the last four digits of the card that was used to make the payment. 3. The email address where you would like to receive your tickets.
Do I need to print my tickets?
You can print your tickets or show the tickets on your phone to our team at the entrance.
I might arrive a bit earlier/later than the time on my ticket, will I still be able to enter?
We would appreciate if you could arrive at the event at your chosen entry time.
If you are unsure of your current entry time, you will find it at the bottom left of your ticket(s) (the .pdf attachment in the the confirmation email).
What time did I choose to enter when I purchased my ticket?
Information about your preferred entry time is on the bottom left of your ticket(s) (the .pdf attachment in the the confirmation email).
Can I change the time or date of my visit?
As clearly stated on our website and on your tickets, we do not offer the option of changing the date or time of your visit. If you cannot attend, then you can pass your ticket to family or friends as we do not check ID on the door, just scan the tickets through.
Can I get a refund on my tickets?
As clearly stated on our website and on your tickets, we do not offer refunds on tickets. If you cannot attend, then you can pass your ticket to family or friends as the organisers do not check ID on the door, just scan the tickets through.
Do English Heritage/National Art Pass members get free or discounted tickets?
There is no free or discounted entry for English Heritage/National Art Pass members as this is a partner event.
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